Refund Policy

REFUND POLICY

Last updated: March 2026

THE SHORT VERSION

If a plugin does not work as described, we will fix it or refund you. 14-day window from purchase. No runaround.

HOW REFUNDS WORK

All Bunziez Studios products are digital downloads licensed under GPL-2.0. Because digital products cannot be “returned” in the traditional sense, refunds are handled on a case-by-case basis with a strong bias toward making it right.

You are eligible for a full refund if:

  • You purchased within the last 14 days
  • The plugin does not work as described on the product page
  • We cannot resolve the issue within a reasonable timeframe
  • You accidentally purchased the wrong product or a duplicate

Refunds are not available for:

  • Purchases made more than 14 days ago
  • Issues caused by third-party plugin conflicts that are outside our control
  • Change of mind after downloading and using the product
  • Failure to meet requirements listed on the product page (PHP version, WordPress version, required plugins)

SUBSCRIPTION RENEWALS

All subscriptions renew annually. You can cancel anytime from your account page before the renewal date. If a renewal charge catches you off guard, contact us within 7 days and we will refund the renewal.

HOW TO REQUEST A REFUND

Email us through the support page with your order number and a description of the issue. We respond within 1 business day. Approved refunds are processed to your original payment method within 5-10 business days.

OUR PREFERENCE

We would rather fix the problem than process a refund. If something is broken, tell us. The person who wrote the code will look at it.